Customer portal
Customer follows the job in real time. Without calling.
Send your customer a link. They see when the technician leaves, arrives and finishes. Report and invoice available in the same portal. Fewer calls for you, more trust for them.
Your customer follows the job live
What the customer sees via a unique link, without an app or account.
Technician on the way
Reported at 09:42
The technician has indicated that he is on the way.
Boiler maintenance Viessmann Vitodens 200-W
Stationsstraat 14, 8500 Kortrijk
Scheduled for
Monday 9 June 2026
Technician
Puscas
Powered byWorkPilot
Customer portal
- The customer opens a unique link in the browser: no app, no account. Every link is unique and time-limited.
- The job status is tracked live in three steps (Scheduled, In progress, Completed) and refreshes automatically.
- As soon as the technician reports they are on the way, a 'Technician on the way' badge appears with the time.
- The customer signs linked documents in the portal by typing their name; name, email and IP are kept as proof.
Customer experience
Professional communication without extra work
Real-time job status
The customer sees the status of their job: scheduled, technician on the way, on site, completed. Updated automatically, no calls needed.
Automatic notifications
SMS or email on every status change: "Technician is on the way, arrival within ±20 minutes." The customer is always informed.
No app installation
The portal works via a secure link in the browser, no app installation, no account creation for the customer. Simple and accessible.
Work order and report
After completion, the work order is available in the portal: work performed, photos, diagnosis. The customer can download the report as a PDF.
Customer feedback
After every job the customer can leave a rating. Maurice analyses trends in customer satisfaction and flags problems proactively.
Privacy and security
Every portal link is unique per job and time-limited. No login details, no stored browser data. GDPR-compliant.
Reviews and testimonials
After a completed job, WorkPilot requests a Google review automatically or manually, and you turn good responses into a public testimonial with one click.
Aftercare follow-up
An aftercare moment after the job checks whether everything still works well, scheduled automatically or sent manually.
Equipment per customer
For each customer you keep track of which equipment is on site, an installation log so the technician knows the history right away.
Built in Belgium
Middelkerke, West Flanders
GDPR-compliant
EU hosting · Supabase Frankfurt
Privacy-first
No GPS tracking · No data resale
One paying customer
Transparent. No fake metrics.
Fewer calls?
Try free for 14 days
Customer portal available immediately in all plans. No credit card.