Maurice helps. You decide.
Maurice is your operational assistant in WorkPilot. He follows all your jobs, timers, work orders and customer questions, and gives you the right signal at the right moment.
Maurice doesn't take autonomous actions. He suggests, you decide.
What Maurice does today
- ✓Answer status questions about jobs and timers
- ✓Help fill in work orders: the technician dictates the work order and Maurice (Whisper) turns speech into text, with complaint, diagnosis, work performed and materials, in Dutch, French or English
- ✓Flag missing follow-up on completed jobs
- ✓Suggest job creation from natural language input
- ✓Surface stalled timers and overdue follow-up
- ✓Signal growth opportunities: missing reviews, unused referrals, maintenance due soon and equipment you can reactivate, with an overview of what it could bring in
- ✗Make autonomous decisions
- ✗Send emails to customers without approval
- ✗Modify financial records
- ✗Replace technicians or their judgment
- ✗Track GPS continuously
- ○Voice intake of phone calls
- ○Automated phone follow-up of customers
- ○Cross-tenant intelligence (with explicit opt-in only)
Three practical examples
Status questions in seconds
"Maurice, what is Dylan working on?" and "How long has Robby's timer been running?", answered in seconds, without calling.
Flag missing follow-up
Maurice shows which jobs are done but not yet followed up or sent to invoicing. You decide whether to act.
Create and suggest jobs
"Create a job for tomorrow at client X." Maurice prepares the base for the admin, you confirm and assign.
Maurice keeps working while you sleep
On a schedule, you keep deciding. These tasks run on fixed rules and times, not on their own initiative.
- ◷Daily morning briefing for admin and technician
- ◷Aftercare follow-up after a completed job
- ◷Automatic invoice and maintenance reminders
- ◷Certificate alerts 30 days in advance
- ◷Stalled timers are closed automatically
- ◷Nightly synchronisation with Billit
No replacement for technicians
Maurice doesn't replace technicians. He protects their focus. Without good field workers, everything stops. WorkPilot makes their work visible and valued.
A great technician is worth their weight in gold. Maurice helps make that visible, by catching status questions, flagging missing follow-up, and surfacing incomplete work orders.
Maurice respects your data
Maurice uses your business data to help you, not to train anything else. No cross-tenant leaks. No selling to third parties.
OpenAI's GPT-4o-mini and Whisper-1 are used for specific actions (suggestions, voice-to-work-order) with per-company budget-gating. Processing via OpenAI's Enterprise API without using your data to train their models.
Maurice gets more relevant as you use it, more jobs, work orders and stock movements mean more targeted signals. That takes time: it is why we work with a 12-month minimum term.
Frequently asked questions
What does Maurice do exactly?
Maurice follows all your jobs, timers and work orders. He suggests actions: call this customer back, this quote expires tomorrow, this job has been running longer than expected. He doesn't execute these actions on his own, you always decide.
What decisions does Maurice make?
None. Maurice makes suggestions. Every action is approved or rejected by a human.
What AI does Maurice use?
For most functions, Maurice is rule-based, no AI needed. For natural-language suggestions we use OpenAI's GPT-4o-mini. For voice-to-work-order we use Whisper-1. Both with per-company budget-gating, no training on your data.
What if Maurice gets something wrong?
Because Maurice doesn't execute actions, an error has no direct consequence. You see a suggestion, you reject it, you move on.
Can Maurice replace my technicians?
No. Maurice protects the focus of your field workers. He catches status questions so they can work undisturbed. A great technician is worth their weight in gold. Maurice makes that visible.
What about data privacy?
Your data is in the EU on Supabase infrastructure. AI processing via OpenAI happens without training on your data (Enterprise API). No cross-tenant data sharing. No selling to third parties.
AI Transparency
Maurice is a limited-risk AI system under the EU AI Act. Here is exactly what it does and does not do.
- ✓Analyses your planning, materials, customer history and invoicing
- ✓Provides suggestions (signals, reminders, recommendations)
- ✓Shows figures and insights to support your decisions
- ✗Make decisions on your behalf
- ✗Execute actions without your confirmation
- ✗Contact customers or suppliers on your behalf
- ✗Share your data outside your company
Maurice's AI suggestions are based on rule-based logic (your own thresholds) and statistical patterns in your business data. No models are trained on your data. You can disable Maurice at any time via Settings → AI.